Operations Journal
Writing on operations, systems, and structure.
Practical essays for founders of growing service businesses. No listicles, no fluff.
- July 28, 2026 · 8 min read
Fractional COO for Small Business: What It Is, When You Need One, and What It Costs
A plain-English guide to hiring a fractional COO for a small service business, when it makes sense, and how it differs from a full-time hire.
Read essay → - July 28, 2026 · 7 min read
How to Document SOPs for a Service Business (Without Slowing Down the Work)
A practical SOP framework for service businesses: what to document first, how to write it so the team actually uses it, and what to skip.
Read essay → - July 28, 2026 · 6 min read
7 Signs Your Small Business Has Outgrown Its Systems
The clearest early signs that a growing service business has outgrown its operational infrastructure, and what to do first.
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