Terms of Service

By submitting an application, reserving a session, or paying for a service, you agree to these terms on behalf of yourself and the business you represent. If you do not agree, do not use the services.

Cedar Zephyr provides business advisory and operational development services, including the Operational Diagnostic Review, evaluations, roadmaps, and related engagements. Deliverables are analytical and advisory in nature.

Cedar Zephyr does not provide legal, tax, financial, or accounting advice. Nothing delivered should be treated as a substitute for a licensed professional in those fields. You remain solely responsible for your own business decisions and their outcomes.

Sessions are scheduled after payment and confirmation. You agree to provide accurate information in your application, to attend at the reserved time, and to supply any documents or access reasonably needed to complete the evaluation. Incomplete or inaccurate information limits the value of the deliverable.

This section applies to scoped engagements. Engagement fees are agreed in advance for a defined scope and delivery term. Where a fee is billed across the delivery term, the full agreed fee is owed for the agreed scope regardless of the payment schedule, and scheduled payments are due on the agreed dates.

A non-refundable deposit is due at signing. The engagement does not begin until the deposit is received.

Where the fee is paid in installments, you authorize scheduled payments through our payment processor at signing, and those payments are processed automatically on the agreed dates.

Payments are due on the agreed date. A grace period of five business days applies before a payment is considered late. A payment that remains unpaid after the grace period accrues a late charge of 1.5% per month on the outstanding balance, or the maximum permitted by Washington law if that is lower.

If a payment remains unpaid ten business days past its due date, Cedar Zephyr may suspend work on the engagement. Work resumes once the account is current. Where work is suspended for non-payment, the delivery term is extended by the length of the suspension, and any resulting delay is not a failure to deliver on Cedar Zephyr's part.

The full agreed fee remains owed for the agreed scope regardless of the payment schedule. A suspended or terminated engagement does not reduce the fee for work already performed.

Deliverables and materials produced during the engagement remain the property of Cedar Zephyr until the full fee is paid, at which point the license described in the Intellectual Property section applies.

Changes to scope are agreed in writing and may change the fee. This section does not alter the Refund and Cancellation Policy below, which continues to govern the Operational Diagnostic Review. The Refund and Cancellation Policy governs the Operational Diagnostic Review specifically, while this section governs scoped engagements.

All frameworks, methodologies, templates, materials, and the 9-Level Operational Evaluation System™ remain the exclusive property of Cedar Zephyr Business Solutions LLC. Upon payment, you receive a non-exclusive, non-transferable license to use the delivered materials for your own internal business use only. You may not resell, republish, license, or distribute them, or use them to build a competing offering.

Each party will keep confidential the non-public information shared by the other during an engagement and will use it only for the purpose of delivering or receiving the services. This obligation runs in both directions and survives the end of the engagement.

To the maximum extent permitted by law, Cedar Zephyr's total liability arising out of or relating to the services is limited to the amount you paid for the service in question. Cedar Zephyr is not liable for indirect, incidental, consequential, or lost-profit damages.

These terms are governed by the laws of the State of Washington, United States, without regard to conflict of law principles. Any dispute will be handled in the courts located in Washington State.

These terms may be updated from time to time. The effective date at the top of this page reflects the current version, and material changes affecting active engagements are communicated by email. Continued use of the services after an update means you accept it.

Cedar Zephyr Business Solutions LLC
1511 3rd Ave, Suite 1002 1036, Seattle, WA 98101
support@cedarzephyrwa.com
(206) 657-6698
Monday to Friday, 8:00 AM to 4:30 PM Pacific

See also our Privacy Policy and Customer Support.